ISO 9000

ISO 9000 encompasses international standards for quality management systems.

ISO 9000 is a group of internationally recognized standards for quality management systems, developed by the International Organization for Standardization, to help organizations ensure that their products and services consistently meet customer and regulatory requirements. The ISO 9000 standards apply to organizations of all sizes and from all sectors, providing the fundamental principles, concepts, and terminology for quality management.

At the core of ISO 9000 are the seven quality management principles that support effective implementation of quality management systems. These include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. These principles foster an environment that enables full commitment to achieving quality objectives.

The ISO 9000 family includes various standards, such as ISO 9001, which specifies requirements for establishing, implementing, maintaining, and continuously improving a quality management system and is the only standard in this family against which organizations can be certified. Compliance with the ISO 9000 standards typically results in improved product and service quality, increased customer satisfaction, and enhanced operational efficiency and legal compliance. The application of the Plan-Do-Check-Act methodology is an integral part of the implementation of these standards and promotes systematic problem solving as well as continuous improvement.